faqs – Bambuko

The Squishies

What are Bambuko squishies made of?

Our squishies are designed to feel soft, slow, and comforting in the hand. Materials may vary by product, so we always recommend checking the product page for the exact material details before ordering.

What makes each squishy different?

Some squishies feel extra soft and slow-rising, while others may feel slightly firmer, stretchier, or more textured. Shape, size, scent, softness, and squeeze speed can all change the sensory experience.

Are squishies good for stress relief or sensory play?

Many people enjoy squishies as a calming sensory tool because the soft squeeze can help busy hands feel occupied. They are not medical devices, but they can be a gentle part of a comfort routine.

How do I choose the right squishy?

If you want something calming, choose a soft, slow-rising squishy. If you want something more playful, choose a character or colorful shape. For children, we recommend choosing by size, texture, and how easy it is for little hands to hold.

How should I clean my squishy?

Gently wipe the surface with a slightly damp cloth and mild soap if needed. Avoid soaking, harsh chemicals, rough scrubbing, or placing it in a washing machine, as this can damage the texture or finish.

Shipping & Orders

How long does shipping take?

Delivery times depend on your location and the shipping method available at checkout. Once your order is processed, you’ll receive tracking details so you can follow your package.

Do you ship internationally?

If international shipping is available for your location, it will appear during checkout. Please note that customs, duties, or local import fees may vary by country.

How do I track my order?

After your order ships, you’ll receive a tracking link by email. Tracking updates may take a little time to appear after the carrier receives the package.

Can I change my shipping address?

Please contact us as soon as possible. If your order has not been processed or shipped yet, we’ll do our best to update the address before it leaves us.

My package says delivered, but I can’t find it. What should I do?

First, check around your delivery area, mailbox, building reception, or with neighbors. If it still does not appear, contact the carrier and then reach out to us so we can help you look into it.

Returns & Exchanges

What is your return policy?

Return eligibility depends on the condition of the item and the timing of your request. Items should be unused, clean, and in their original packaging. Please contact us before sending anything back.

Can I exchange my squishy?

If your item is eligible for exchange, we’ll help you choose a replacement. Availability may depend on current stock.

What if my item arrives damaged?

Please contact us as soon as possible with your order number and clear photos of the damaged item and packaging. We’ll review it and help with the next step.

How long do refunds take?

Once a refund is approved and processed, the time it takes to appear depends on your payment provider or bank.

Can I cancel my order?

If your order has not been processed yet, we’ll do our best to cancel it. Please contact us quickly, as orders may move into processing soon after purchase.

Payments

What payment methods do you accept?

Available payment methods are shown at checkout and may include major cards, digital wallets, or other secure payment options depending on your location.

Is checkout secure?

Yes. Checkout is processed through secure payment systems, and we do not store your full payment details.

Why was my payment declined?

Payments can be declined for several reasons, including billing details, bank approval, or payment provider restrictions. Please double-check your information or contact your bank.

Can I use a discount code?

Yes, if you have a valid discount code, you can enter it at checkout. Some codes may have conditions, expiration dates, or product restrictions.

Will I receive an order confirmation?

Yes. After placing your order, you should receive an order confirmation by email. Please check your spam or promotions folder if you do not see it.

Quality & Safety

Are Bambuko squishies safe for children?

Our squishies are intended for gentle sensory play. Always check the product description for age guidance, and supervise younger children, especially if a product has small parts.

Are squishies chew toys?

No. Squishies are not designed for chewing or biting. If a child tends to mouth or chew toys, please choose products specifically made for that purpose.

Can squishies tear or wear down?

Yes. Squishies are soft sensory items and may show wear with repeated squeezing, stretching, picking, or rough play. Gentle handling helps them last longer.

Do your squishies have a smell?

Some squishies may have a light scent from materials or packaging when first opened. Letting them air out in a clean space can help reduce any initial smell.

How do I know which product is best for sensory needs?

Every child and adult is different. Some prefer slow-rising softness, while others prefer firmer pressure or a specific texture. If you are choosing for sensory comfort, start with the feel, size, and texture that seems most calming.