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FAQ
Questions, answered softly
Everything you may want to know about our squishies, shipping, returns, payments, and product care - organized without overwhelming you.
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The Squishies
Our squishies are designed to feel soft, slow, and comforting in the hand. Materials may vary by product, so we always recommend checking the product page for the exact material details before ordering.
Some squishies feel extra soft and slow-rising, while others may feel slightly firmer, stretchier, or more textured. Shape, size, scent, softness, and squeeze speed can all change the sensory experience.
Many people enjoy squishies as a calming sensory tool because the soft squeeze can help busy hands feel occupied. They are not medical devices, but they can be a gentle part of a comfort routine.
If you want something calming, choose a soft, slow-rising squishy. If you want something more playful, choose a character or colorful shape. For children, we recommend choosing by size, texture, and how easy it is for little hands to hold.
Gently wipe the surface with a slightly damp cloth and mild soap if needed. Avoid soaking, harsh chemicals, rough scrubbing, or placing it in a washing machine, as this can damage the texture or finish.
Shipping & Orders
Delivery times depend on your location and the shipping method available at checkout. Once your order is processed, you’ll receive tracking details so you can follow your package.
Free shipping is available worldwide when shown at checkout. Customs, duties, brokerage fees, or local import charges may still vary by destination and may be the customer's responsibility.
After your order ships, you’ll receive a tracking link by email. Tracking updates may take a little time to appear after the carrier receives the package.
Please contact us as soon as possible. If your order has not been processed or shipped yet, we will do our best to update the address before fulfillment begins.
First, check around your delivery area, mailbox, building reception, or with neighbors. If it still does not appear, contact the carrier and then reach out to us so we can help you look into it.
Returns & Exchanges
Return eligibility depends on item condition, proof of purchase, timing, and the reason for the request. Items should be unused, clean, in their original condition, and in original packaging when possible. Please contact us before sending anything back.
If your item is eligible for exchange, we will help you choose a replacement. Availability depends on current stock and the condition of the returned item.
Please contact us quickly with your order number and clear photos of the damaged item and packaging. We will review it and help with a replacement, refund, or other appropriate solution.
Approved refunds are issued to the original payment method when possible. The time it takes to appear depends on your payment provider or bank. Original shipping charges may be non-refundable unless the refund relates to an approved damaged, incorrect, or fulfillment issue.
If your order has not been processed yet, we will do our best to cancel it. Please contact us quickly, as orders may move into processing soon after purchase.
Payments
Available payment methods are shown at checkout and may include major cards, digital wallets, or other secure payment options depending on your location.
Yes. Checkout is processed through secure payment systems. Financial information may be processed by Shopify and payment providers so orders can be completed.
Payments can be declined for several reasons, including billing details, bank approval, or payment provider restrictions. Please double-check your information or contact your bank.
Yes, if you have a valid discount code, you can enter it at checkout. Some codes may have conditions, expiration dates, or product restrictions.
Yes. After placing your order, you should receive an order confirmation by email. Please check your spam or promotions folder if you do not see it.
Quality & Safety
Our squishies are intended for gentle sensory play. Always check the product description for age guidance, and supervise younger children, especially if a product has small parts.
No. Squishies are not designed for chewing or biting. If a child tends to mouth or chew toys, please choose products specifically made for that purpose.
Yes. Squishies are soft sensory items and may show wear with repeated squeezing, stretching, picking, or rough play. Gentle handling helps them last longer.
Some squishies may have a light scent from materials or packaging when first opened. Letting them air out in a clean space can help reduce any initial smell.
Every child and adult is different. Some prefer slow-rising softness, while others prefer firmer pressure or a specific texture. If you are choosing for sensory comfort, start with the feel, size, and texture that seems most calming.
Still have questions? Contact us and we'll be happy to help you choose the right squishy.